Review Maxxed ("we", "our", or "us") respects your privacy and is committed to protecting personal data in accordance with Singapore's Personal Data Protection Act 2012 ("PDPA").
This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when providing reputation management, customer feedback, and review generation services.
1. About Us
We provide reputation management services to businesses, including:
Customer review collection
Review request automation
Online reputation monitoring
Customer feedback management
Review response assistance
Business profile optimization
2. Personal Data We Collect
"Personal Data" refers to data that can identify an individual.
We may collect:
From Business Clients
Name
Business name
Business address
Email address
Phone number
Billing information
From Customers of Our Clients
Our clients may provide us with customer information to facilitate review requests and feedback collection, including:
Name
Email address
Mobile phone number
Service date
Transaction information
Customer feedback
Review responses
Automatically Collected Information
When visiting our website, we may collect:
IP address
Browser type
Device information
Website usage data
Cookies and analytics data
3. Purposes for Collection, Use and Disclosure
We may collect, use, and disclose personal data for the following purposes:
Delivering reputation management services
Sending review invitations on behalf of clients
Collecting customer feedback
Managing online reviews
Responding to enquiries and support requests
Improving our services
Detecting fraud and maintaining security
Complying with legal and regulatory requirements
We will only collect and use personal data for purposes that a reasonable person would consider appropriate under the circumstances.
4. Consent
Where required under the PDPA, we will obtain consent before collecting, using, or disclosing personal data.
Business clients are responsible for ensuring they have obtained any necessary consent from their customers before providing customer information to us.
By using our services or providing personal data to us, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.
5. Review Requests and Customer Communications
As part of our services, we may send review invitations and feedback requests via:
SMS
Email
Messaging platforms
Other approved communication channels
These communications are sent solely for legitimate customer feedback and review collection purposes on behalf of our clients.
Recipients may opt out of future communications where applicable.
6. Disclosure of Personal Data
We do not sell personal data.
We may disclose personal data to:
Review platforms such as Google and other review websites
Cloud service providers
CRM and communication software providers
Professional advisers
Regulatory authorities where required by law
Any disclosure is limited to what is reasonably necessary for the provision of our services.
7. Protection of Personal Data
We implement reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.
These measures may include:
Access controls
Password protection
Encryption where appropriate
Secure cloud storage
Employee confidentiality obligations
8. Retention of Personal Data
We retain personal data only for as long as necessary to:
Fulfil the purposes for which it was collected
Meet legal and regulatory obligations
Resolve disputes and enforce agreements
When personal data is no longer required, we will securely delete or anonymize it.
9. Access and Correction Requests
Under the PDPA, individuals may request:
Access to their personal data held by us
Information about how their personal data has been used or disclosed
Correction of inaccurate or incomplete personal data
Requests should be submitted using the contact information provided below.
We may require reasonable verification of identity before processing requests.
10. Withdrawal of Consent
Individuals may withdraw consent for the collection, use, or disclosure of their personal data at any time by contacting us.
Upon receiving a withdrawal request, we will inform the individual of any consequences and cease processing the data where required by law.
11. Accuracy of Personal Data
We rely on clients and users to provide accurate and complete information.
Please inform us promptly if any personal data provided to us changes.
12. Transfers Outside Singapore
Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the recipient provides a standard of protection comparable to that required under the PDPA.
13. Cookies
Our website may use cookies and similar technologies to:
Improve website performance
Analyze traffic
Remember user preferences
Enhance user experience
Users may disable cookies through their browser settings, although some website functions may be affected.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the revised "Last Updated" date.
15. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:
Data Protection Officer Review Maxxed Email: [email protected] Website: reviewmaxxed.com
The Client warrants that all customer contact information provided to Review Maxxed has been collected and may be used for customer feedback and review request purposes in compliance with the Personal Data Protection Act 2012 (Singapore).
